About the Role

Support customer service and shipment coordination within the Durban branch, with a focus on LCL operations. The successful candidate must communicate confidently with customers, liaise directly with branch management and make sound operational decisions.

Duties & Responsibilities

Liaise with customers regarding LCL shipment requirements and delivery progress. Coordinate shipment instructions with transport and operational teams. Monitor deliveries and communicate delays or operational concerns. Maintain accurate shipment records and supporting documentation. Assist with operational reporting and follow up outstanding matters. Support professional customer relationships and efficient service delivery.

Minimum Requirements

LCL (less-than-container-load) experience. Strong analytical and mathematical skills. Strong leadership and managerial qualities. Excellent verbal and written communication. Professional presentation and confidence engaging directly with customers. Ability to liaise with branch management and make sound operational decisions. A proactive, confident approach to customer service and operational coordination.

Qualifications

Matric

Experience Required

Relevant customer service desk experience within logistics, including LCL operations. Minimum years were not specified.